Monday 17 December 2018

Number 92: A booking goes horribly wrong!

I suppose it is reasonable to expect that one of the '100 different things' that I experience should be challenging and confrontational.
So I have just had my one for this list. My first ever guests walking out on me.

Number 92:
A booking goes horribly wrong!

A termite causes me heartache.
I have been so happy managing my places on Airbnb and TravelGround. I enjoy the process, the interaction with my Property Managers and I am excited to be part of 'the shared economy'. And I take huge pride in our spaces.
Until - drywood termites made their presence felt at The Loft! 
We had a booking for 6 people from the UK and on day 5 of their stay, amidst the heat and humidity of Amanzimtoti, these little termites left their comfortable 'home' in the door of our bedroom 3. Talk about poor timing!
The termites caused endless concern and much hysteria and as a result I got yelled at, abused and the guests left.
I now await their formal complaint through Airbnb and I will have to breathe through the negativity.
Fred has been remarkable, he has removed the offending door, hung a new one and brought in an expert who checked out the rest of our wood, we seem clear and now I am holding my breath that it is an isolated incident. 
Our next set of guests arrive soon.